🛡️ Safe Gaming Policy

dv999 Responsible Gaming

Q: What should I do if a minor uses my account?

Email support@dv999.bar immediately or let us know via live chat. We will secure your account promptly. In the meantime, use a strong password on your device and do not share your account details with anyone.

Play for fun, not under pressure. dv999 is committed to keeping your gaming experience safe, balanced, and enjoyable.

For ages 21+

Why is responsible gaming important?

Online gaming is primarily a form of entertainment. dv999 believes gaming is most enjoyable when it is played in moderation and with full awareness. Turning to gaming as an escape from financial pressure or mental stress is not the right path. We want every one of our players to have fun while staying within healthy limits.

Before playing at dv999, keep a few important things in mind: gaming should always be for entertainment, not as a source of income. Placing bigger bets in hopes of winning back lost money is dangerous. Set your budget and time limit before each session.

Remember: Only those aged 21 or above may register and play at dv999. Gaming is strictly prohibited for minors.

Do you know yourself?

If you answer 'yes' to any of the questions below, it may be time to take notice:

Are you playing repeatedly to try to recover lost money?
Are you cutting into family time or work time to game?
Are you lying or hiding things when it comes to gaming?
Are you spending beyond your budget?
Do you feel uncomfortable or anxious when you are not playing?
Are you taking on debt to keep gaming?

dv999's Safety Tools

Set Deposit Limits

At dv999, you can set daily, weekly, or monthly deposit limits. Once set, a limit takes effect immediately. Increasing a limit takes some time to process — which helps protect you from making decisions in the heat of the moment.

Time-Out

Feel like you need a break? Use the time-out feature to temporarily close your account for a set period — such as 24 hours, 7 days, or 1 month. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you want to stay away from gaming for an extended period, choose self-exclusion. This process completely deactivates your account for a set duration. The support team processes these requests promptly.

Loss Limit

Set a maximum amount you can lose within a given period. Once the loss limit is reached, dv999 automatically stops further betting, keeping your losses under control.

Age Verification

dv999 ensures the platform is for those aged 21 and above only. Age verification is mandatory at registration. We take strict measures to protect minors.

24/7 Support

If you have any concerns about your gaming, our support team is with you around the clock. Chat with us in Bengali via live chat or email us at [email protected].

Practical Tips for Healthy Gaming

Before You Play

Set a budget and stick to it strictly — never spend beyond it.
Decide how long you will play and set a timer on your phone.
Only use money you can afford to lose without it affecting your daily life.
Get some rest — playing with a fresh mind makes the experience more enjoyable.

Avoid While Playing

Gaming while drinking or under mental stress.
Increasing bets after a loss with a "make it back" mindset.
Treating gaming as your only source of income.
Lying to family or loved ones in order to game.

Budget Planning Example

Say your monthly entertainment budget is ৳5,000. Allocate a maximum of ৳1,000 of that to gaming. Once that amount is used up, close the session — wait for the next week or month.

The minimum deposit at dv999 is ৳100 and the minimum withdrawal is ৳1,000. Use these limits mindfully. Transactions are easy via bKash, Nagad, Rocket, Upay, or bank transfer.

After each session, ask yourself — "Am I enjoying this, or do I feel stressed?" If the answer is the latter, take a break.

SSL encryption and fair play are in place at dv999. However, a safe platform does not automatically mean safe gaming habits — that part is up to you.

How to Get Help

💬

Contact via Live Chat

Connect with dv999's live chat support at any time. Help is available in both Bengali and English. The support team is active 24 hours a day.

✉️

Contact via Email

Send any responsible gaming requests to [email protected]. Write separately for deposit limits, time-out, or self-exclusion.

⚙️

Account Settings

After logging in, go to Account Settings to directly activate deposit limits, loss limits, or time-out.

📞

Outside Help

If you need professional help with gaming addiction, speak with a mental health specialist or counsellor in Bangladesh.

Steps for Self-Exclusion

Log in to dv999

Open the "Responsible Gaming" section

Look for the "Responsible Gaming" option within Settings.

Choose a duration

Select an exclusion period of 6 months, 1 year, or permanent.

Confirm

Confirm your request. The support team will deactivate your account right away.

Get Help

For any issues, email [email protected] or contact us via live chat.

Frequently Asked Questions

After logging in, go to Account Settings and look for the deposit limit option under the "Responsible Gaming" section. You can set a daily, weekly, or monthly limit there. If you run into any issues, let the support team know.

Your account cannot be reactivated before the set exclusion period ends. Once the period is over, you can contact the support team to request account reinstatement. For permanent exclusion, the account will never be reopened.

Email [email protected] immediately or let us know via live chat. We will secure your account promptly. In the meantime, use a strong password on your device and do not share your account details with anyone.

Time-out is for a short break — typically 24 hours to 1 month. During this period, your account is temporarily closed. Self-exclusion is a longer-term solution — from a minimum of 6 months up to permanent. In both cases, the account cannot be reopened before the period ends.

dv999 does not provide professional mental health services. However, our support team can offer guidance on gaming-related concerns and help you use the available tools. For serious issues, it is important to consult a recognized mental health professional in Bangladesh.

Key signs include: repeatedly playing to chase lost money, being unable to stop gaming, hiding gaming activity from family and friends, skipping sleep or meals to game, continuing to play despite financial difficulties, and feeling restless or irritable when not gaming. If you notice these signs, seek help right away.

Play responsibly,
enjoy the fun

Learn more about safe gaming or set your limits right now.