dv999's Privacy Policy

This privacy policy applies to the dv999 website (dv999.bar) and all services connected to it. This policy describes how we collect, use, store, and protect the personal information of our users.

By using our platform, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services or contact our support team.

dv999 is committed to providing the highest level of privacy protection for users in Bangladesh. Every one of our processes is built around this core principle.

dv999 may collect the following types of information. Each piece of information is collected for a specific and legitimate purpose.

2.1 Registration & Account Information

When you open an account at dv999, we collect the following information:

• Your full name
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Taka / BDT)

2.2 Identity Verification Information

To maintain our secure payment process and comply with applicable regulations, we may request the following information during identity verification:

• National ID (NID) or passport number
• Photo of identity document
• Proof of address (utility bill, bank statement, etc.)

2.3 Financial Transaction Information

To keep deposit and withdrawal processes secure, we record the following information:

• Payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction amount and date
• Mobile wallet number or bank account details
• Transaction reference number

2.4 Technical Information

When you visit our website, some technical information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Page visit logs and session duration
• Cookie information (details below)

2.5 Communication Information

When you contact our customer service team, a record of that conversation may be stored. This includes live chat messages and emails.

dv999 uses collected information only for the following legitimate purposes. We never use your information for irrelevant or unauthorized activities.

• Account management: To create, verify, and maintain your account.
• Payment processing: To securely complete deposit and withdrawal transactions.
• Service improvement: To personalize your experience and improve platform functionality.
• Security assurance: To detect and prevent fraudulent activity.
• Customer service: To resolve your questions and complaints.
• Legal obligations: To comply with applicable laws and regulations.
• Responsible gaming: To identify excessive gaming and provide support when needed.
• Communication: To send important account-related information and updates.

dv999 never sells your personal information to third parties. However, in certain specific circumstances we may share limited information with the following parties:

4.1 Payment Processors

To complete financial transactions, we share necessary information with bKash, Nagad, Rocket, Upay, and bank transfer services. This information is used solely to confirm transactions.

4.2 Technology & Service Providers

Software and technology providers used on our platform (such as game software companies) operate under their own privacy policies. They are bound by contract with us and are obligated to protect your information.

4.3 Legal Requirements

We may be required to disclose necessary information to comply with court orders, lawful requests from government authorities, or applicable legal obligations.

4.4 Fraud Prevention

Limited information may be shared with security agencies to prevent fraudulent activity or money laundering.

dv999 follows industry-standard technical and administrative measures to keep your personal information secure. Our security framework consists of the following elements:

• SSL encryption: All data transmitted on our website is handled in an encrypted state via SSL/TLS protocol. This can be confirmed by the lock icon (🔒) in your browser's address bar.
• Password hashing: Your password is never stored directly; it is kept as a one-way cryptographic hash.
• Access control: Only authorized personnel can access the necessary information, and every access is logged.
• Firewall & security monitoring: Our servers operate under advanced firewalls and real-time threat monitoring systems.
• Regular security testing: We regularly conduct penetration testing and security audits to identify and address vulnerabilities.
• Data backup: Your information is regularly backed up on secure and encrypted servers.

Please note, however, that transmitting information over the internet is never 100% secure. We strive to provide the highest level of protection, but no system can guarantee perfect security.

Cookies are small text files that our website stores on your device. dv999 uses cookies to improve your experience and ensure platform functionality.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Keeping your login session active, managing security tokens, and form protection are handled through these cookies. They cannot be disabled.

6.2 Functionality Cookies

These cookies help remember your preferences and settings, such as language preferences and layout settings. They personalize your experience.

6.3 Analytics Cookies

We may use some cookies to analyze how our website is used. This information is aggregated and anonymous. It helps us improve our services.

6.4 Cookie Control

You can control or delete cookies through your browser settings. However, disabling certain cookies may cause some features of the website to not work properly.

dv999 retains your personal information only for as long as necessary. The retention period is determined based on the type and purpose of the information:

• Account information: For the duration the account is active and after closure as required by applicable legal obligations.
• Financial transaction records: For the period specified by legal and regulatory requirements.
• Communication records: For a reasonable period after the matter is resolved.
• Technical logs: For a limited period for security purposes.

After the specified retention period has passed, information is securely deleted or anonymized.

Every user registered at dv999 has the following rights regarding their personal information:

8.1 Right to Access

You have the right to know what information we hold about you. By contacting our support team, you can request a copy of your information.

8.2 Right to Rectification

If your information is incorrect or incomplete, you can request that it be corrected. Most information can also be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You may object at any time to receiving marketing communications. We will honor your request to stop using your information for direct marketing purposes.

8.5 Right to Lodge a Complaint

If you believe we are handling your information improperly, please contact our support team. We will take your complaint seriously.

To exercise any of the above rights, please contact our support team. We provide assistance 24/7 via live chat and email. Email: [email protected]

dv999 strictly follows a 21+ age policy. Only those aged 21 or above may open an account and use gaming services on our platform.

We do not knowingly collect any personal information from anyone under the age of 21. If we become aware that we hold information belonging to a minor, we will promptly delete that information and close the account.

If parents believe their child has registered on our platform, please contact [email protected] immediately.

Our platform includes software from various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. These providers have their own privacy policies and operate independently.

We are not responsible for the data collection or usage practices of these third parties. We only ensure that the third parties we work with adhere to industry standards and are committed to protecting your information.

Payment processors (bKash, Nagad, Rocket, Upay, banks) are governed by their own terms and conditions and privacy policies.

dv999 may update this privacy policy from time to time. Changes will be published on this page. For significant changes, we will notify you via email or through the platform.

Continued use of the platform after a policy update will be considered your consent to the new policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. dv999's support team is available 24 hours a day, 7 days a week to assist you.